r555 Privacy Policy

Welcome to the r555 platform. This privacy policy explains what types of information r555 collects from its users, the purposes for which that information is used, the circumstances under which it may be shared with third parties, and the measures taken to protect your information. This policy has been prepared with Bangladeshi users in mind.

Please read this policy in full before using the r555 website. Creating an account or using our services means you are accepting the terms of this privacy policy. For detailed rules regarding gaming activities, you should also read our Terms and Conditions.

r555 collects various types of information in order to provide its services. This information falls into two categories — information you provide directly, and information collected automatically while you use the site.

1.1 Information You Provide

Information you provide directly during account registration or transactions:

• Full name and date of birth
• Email address and mobile number
• Username and password
• Documents required for identity verification (national ID card, etc.)
• Mobile banking details — bKash, Nagad, Rocket, or Upay account number

1.2 Automatically Collected Information

When you browse the r555 website, certain technical information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Time of site access, page visit history
• Cookie and session data
• Gaming activity and transaction history

r555 uses collected information only for specific and lawful purposes. Those purposes are clearly set out below:

2.1 Account Management and Verification

Information is needed to create, verify, and keep your account secure. Age verification is an important part of this process — r555 provides services only to individuals aged 21 or older.

2.2 Transaction Processing

Your payment information is used to complete deposits and withdrawals securely. The necessary details are verified to confirm transactions via bKash, Nagad, Rocket, and Upay.

2.3 Customer Support

Your information is used to assist you with any issues or queries via live chat and email. r555's support team provides service in Bengali and English, 24/7.

2.4 Security and Fraud Prevention

Technical information is analysed to detect unauthorised access to accounts and fraudulent activity. This keeps your account secure.

2.5 Service Improvement

Analytical data is used to improve the site's performance and user experience.

r555 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Service Partners

Necessary information may be shared with selected partner organisations for payment processing, technical support, and account verification. These partners may use the information only for the specified purpose and are required to maintain the same privacy standards.

3.2 Legal Obligations

If disclosure of information is required in response to a lawful order or demand from an authority under applicable Bangladeshi law, such disclosure may be made. In such cases, information will be provided only to the extent required by law.

3.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may pass to the new owner, but the protections of this privacy policy will continue to apply.

r555 uses cookies and similar technologies to ensure site functionality and to improve the user experience. Cookies are small text files stored on your device.

4.1 Essential Cookies

Essential cookies are used for the core functions of the site — maintaining login sessions, security verification, and saving form data. If these cookies are disabled, the site will not function properly.

4.2 Analytical Cookies

Analytical cookies are used to understand which pages are used most and where technical issues occur. This data is analysed in aggregate and cannot be used to identify any individual directly.

4.3 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may cause some site features to stop working.

r555 has put in place both technical and administrative measures to protect your information.

5.1 Encryption

All communication between the site and your browser is encrypted using SSL technology. This means third parties cannot read your transaction or login information.

5.2 Restricted Access

Only authorised staff may access your information, and they are bound by a confidentiality obligation. Every instance of data access is recorded.

5.3 Regular Security Reviews

Regular security assessments are carried out on our systems. Any vulnerabilities found are resolved promptly to keep your information protected at all times.

5.4 Data Breach Response

In the event of a security breach, r555 will promptly notify affected users and take the necessary steps to bring the situation under control.

r555 retains your information for as long as necessary. Account-related information is kept for as long as the account remains active. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations, resolve disputes, or maintain transaction records. Once the required period has passed, information is securely deleted or anonymised.

You have certain important rights over your own information at r555:

• Right to Access: You may request to know what information r555 holds about you.
• Right to Correction: If any information is incorrect or incomplete, you may request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though where legal obligations exist, complete deletion may not be possible.
• Right to Object: In some cases you may object to the processing of your information.
• Data Portability: You may request a copy of your information and ask for it to be used with another service.

To exercise these rights, contact r555 support directly. Once your identity has been verified, your request will be fulfilled as quickly as possible. Your rights and options regarding responsible gaming are discussed in detail in our Responsible Gaming section.

All r555 services are strictly for individuals aged 21 or older. No one under the age of 21 may use r555, and no information will be collected from them. If we become aware that a minor has registered on the site, that account will be closed and all associated information will be deleted.

r555 reserves the right to amend this privacy policy as needed. If any significant changes are made, a notice will be posted on the website and the "Last Updated" date at the top of the page will be changed.

Continuing to use r555 after any changes will be taken as your consent to the updated policy. You are therefore advised to check this page regularly. To learn more about our operations and commitments on the site, visit the About Us page.

If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact the r555 customer service team:

• Live Chat: Speak directly via the live chat button on any page of the site — 24 hours a day, 7 days a week
• Email: [email protected]

Our support team accepts and processes your requests in both Bengali and English. You can also find useful information in our FAQ section for common questions.